There are several reasons why you may not be receiving push notifications in the app.

Verify Alerts Are On

  1. Open the Sugarmate app

  2. Tap the ≡ button in the top left corner of the screen

  3. Tap Alerts

  4. Tap Push Notifications

  5. Confirm that the alerts are turned on as expected

  6. Confirm that the threshold on each alert is set appropriately

Note: Push notifications are sent, at most, once every 30 minutes.

Fix Push Notifications

  1. Open the Sugarmate app

  2. Tap the ≡ button in the top left corner of the screen

  3. Tap Alerts

  4. Tap Push Notifications

  5. Scroll to the bottom of the page and tap the "Fix Push Notifications" button

  6. When asked about sending a test alert, tap the "YES"

Verify iOS Notification Settings

  1. Open the Settings app on your phone

  2. Scroll down and tap Sugarmate

  3. Tap Notifications

  4. Verify that Allow Notifications is turned on

If Notifications is not an option in Step 3 above, uninstall the Sugarmate app and reinstall it, then turn notifications back on. When the Notification Permission pop-up appears, make sure to tap Allow.

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