Adjust Alert Volume

For iOS devices

  1. Open the Settings app on your phone

  2. Tap Sounds & Haptics

  3. Adjust the Ringers and Alerts volume to its maximum value

  4. (Optional) Turn on the Change with Buttons option underneath so the volume controls on the side of your phone can adjust the ringer volume

Verify Silent mode is off

For iOS devices

  1. Move the switch on the side of your phone so that orange isn't showing

Verify Do Not Disturb mode is off

For iOS devices

  1. Open the Settings app on your phone

  2. Tap Do Not Disturb

  3. Make sure Do Not Disturb is turned off at the top

Testing Push Notifications

After making the above changes, you can test out the alert sound by following the steps below.

  1. Open the Sugarmate app

  2. Tap the ≡ button in the top left corner of the screen

  3. Tap Alerts

  4. Tap Push Notifications

  5. Scroll to the bottom of the page and tap Fix Push Notifications

  6. When a window pops up, tap Yes to receive a test notification

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