You can use the Sugarmate application on any device connected to the Internet. The instructions immediately following describe how to install the Sugarmate mobile app on your smartphone. To see instructions on accessing the Sugarmate web app, see “On the web” below.

In the mobile app

To install the Sugarmate mobile app on your iPhone or iPad, download it from the App Store® either by searching for “sugarmate” or going to itunes.apple.com/us/app/sugarmate/id1111093108?mt=8.

Once you have downloaded the mobile app, open it by tapping on the Sugarmate mobile app icon.

Use the link in the first acknowledgment statement to read the Terms of Use. Tap the checkbox next to both acknowledgment statements. Once there is a checkmark within each checkbox, tap OK.

On the next screen, you will be prompted to create an account, or sign in using an existing account.

If you already have an account, tap the Sign In link text above Next. Sign into your account using your user name and password. If you forgot your password, tap Forgot password? to reset your password. See “Resetting Your Password” for more information. If you need to create an account, enter your email address and a unique password for your account. You are required to enter your password twice for confirmation. Make sure to record your password somewhere safe.

Tap Next.

You’ll be given the option to connect your account with your Dexcom CGM at this point. We recommend you do so, but if you’re unable to at this time, you can tap Skip and do it later. To add the data source visit our support article on "Adding a Dexcom data source".

On the web

To access the Sugarmate web app on your computer, go to the website sugarmate.io.

Click Sign In from the banner at the top of the screen.

If you already have an account, sign in using your user name and password. If you forgot your password, tap Forgot password? to reset your password. See “Resetting Your Password” for more information. If you need to create an account, click Sign up from the lower left-hand side of the Sign in window.

Click Next.

Use the links provided to read the Privacy Policy and Terms of Use. Once you have read both policies, click the checkbox next to both acknowledgment statements.

Using the drop-down menu, select the country in which you live.

Click Next.

On the next screen, you will be prompted to create an account. Enter your email address and a unique password for your account. You are required to enter your password twice for confirmation. Make sure to record your password somewhere safe.

Click Next.

You’ll be given the option to connect your account with your Dexcom CGM at this point. We recommend you do so, but if you’re unable to at this time, you can tap Skip and do it later. To add the data source visit our support article on "Adding a Dexcom data source".

Did this answer your question?