Regrettably, our Sugarmate app is no longer receiving Dexcom CGM data for our customers outside the United States. To date, Sugarmate has utilized a legacy channel to access Dexcom CGM data and as a result of regular Dexcom CGM updates to enhance scalability and performance, this channel is no longer available. We are still working to understand if this disruption will extend to Sugarmate app users in the United States in the near future, and if so for what duration. Customers in the U.S. will be notified at least 24 hours in advance if a disruption in service will occur.
We are collaborating closely with our partners at Dexcom to restore CGM data to the Sugarmate app. We know Sugarmate will need to be updated in order to work with official Dexcom channels and are committed to moving as quickly as we can, but do not currently anticipate having Sugarmate accounts outside of the United States reconnected before the end of the year.
We will continue to keep you updated through regular communications. In the meantime, we encourage you to utilize the G6 and Follow applications from Dexcom for your daily care.
We thank you for your patience and understanding and please accept our sincerest apologies.